Privacy notice
Last updated: [8th November 2026]
Who we are
LEL Commercial is a trading name of London Equity Limited, registered in England and Wales (company no. 07827725, registered office 34 Chapter Street, London, SW1P 4NX). London Equity Limited is the data controller for personal information provided through this website and is registered with the Information Commissioner's Office.
Scope of this notice
This notice covers personal information we collect however you contact us - through this website, by email, by telephone, or by WhatsApp or similar messaging service. It also covers information we hold about landlords, tenants and other parties in the course of providing letting, management and acquisition services. It does not cover third-party websites we may link to, which have their own notices.
What we collect
When you submit an enquiry form we collect what you enter: typically your name, email, phone number and details of the property or space concerned, together with your marketing preference if you give one. We do not collect financial account details, payment information or identity documents through this website.
Visit statistics: our website host also records basic, aggregated statistics about visits, such as the number of visits, pages viewed, where visitors came from, device and browser type, and approximate location (to town or district level), so we can see how the site is used. Our website host uses your IP address to work out your approximate location. We do not use analytics cookies for this.
If you go on to instruct us, we will collect further information necessary to act for you - including identity and verification material required by anti-money-laundering rules, correspondence and records relating to the property and the transaction.
How we use it
To respond to your enquiry, to keep a record of our dealings and - where you've told us you're happy to hear from us - to contact you occasionally about commercial property matters likely to be relevant, such as a suitable property becoming available or a subsequent letting, renewal or management need. We will not add you to a general mailing list unless you explicitly ask us to or give your consent and we will not sell, rent or trade your details.
If you instruct us, we use your information to carry out that instruction, to meet our legal and regulatory obligations and to keep proper business and accounting records.
Legal basis
We process your information on the basis of our legitimate interests in responding to enquiries, keeping records of our dealings with you, and understanding in aggregate how our website is used; on the basis of contract where you instruct us; to comply with legal obligations, including anti-money-laundering and accounting requirements; and, where you have told us you are happy to hear from us about future opportunities, on the basis of your consent, which you can withdraw at any time. Where we rely on legitimate interests you have the right to object - see "Your rights" below.
Client onboarding and anti-money-laundering
Where we act for a client, we are required to verify identity and, in some cases, source of funds. This processing is necessary for compliance with a legal obligation. Verification records are kept separately from general enquiry records and are retained for the period the relevant regulations require.
Who we share it with
We share personal information only where it is necessary and only with:
- our website host (Squarespace), email and file storage provider (Microsoft) and messaging platform (WhatsApp/Meta), acting as data processors;
- Google (reCAPTCHA), which provides the spam-protection check on our forms through our website host, Squarespace;
- solicitors, surveyors and other professional advisers involved in a transaction, where you are a party to it;
- landlords or tenants on the other side of a transaction, to the extent needed to negotiate and complete it;
- our accountants and, where required, HMRC or other regulators;
- anyone else where you have asked us to or where the law requires it.
We do not pass details to marketing platforms, advertising networks or data brokers.
Security
Enquiry submissions are sent to a dedicated mailbox with access limited to those who need it. Accounts are protected by strong, unique passwords and two-factor authentication where the provider supports it. Devices are encrypted and kept up to date. Paper records, where they exist, are held securely. No system is perfectly secure but we take these measures seriously and review them.
International transfers
Our website is hosted by Squarespace, which processes and stores data on servers in the United States. Squarespace has certified its compliance with the EU-US and UK-US Data Privacy Framework, and its data processing addendum incorporates the UK International Data Transfer Addendum to the European Commission's standard contractual clauses. You can read more at squarespace.com/privacy.
WhatsApp messages are processed by Meta Platforms, Inc. in the United States, under the same Data Privacy Framework certification. WhatsApp's own privacy policy applies to any message you send us through that service.
Our forms use Google reCAPTCHA, provided through our website host, to guard against spam. Google processes limited device and browsing information to do this, including in the United States.
Our pages load fonts from Google, so your IP address is sent to Google when a page loads.
Google is certified under the EU-US and UK-US Data Privacy Framework.
Our email, file storage and business records are held in Microsoft 365, which stores data for UK tenants in UK data centres. Microsoft may process limited service data outside the UK under UK-approved safeguards.
How long we keep it
Enquiry details are kept for up to 24 months from your most recent contact. Commercial property decisions run on long cycles, and keeping the record for that period means we can pick up where we left off if you come back, rather than starting again. After that period they are deleted. If you have told us you are happy to hear from us about future opportunities, we keep that choice and your contact details for that purpose until you withdraw it. If we have had no contact with you for 24 months, we will either ask you to confirm you still wish to hear from us or remove you. Copies of enquiries and contact records stored by our website host are deleted in line with the same periods.
Client records are kept for at least six years. This matches the period for which accounting records are normally kept and the basic limitation period for most legal claims. Identity and verification records collected for anti-money-laundering purposes are kept for the period those regulations require. Lease and management records may be kept for longer where they remain relevant to a property we continue to manage.
Your rights
Under UK data protection law you have the right to:
- Be informed - to know what we hold and why, which is the purpose of this notice.
- Access - to ask for a copy of the personal information we hold about you.
- Rectification - to have inaccurate information corrected or incomplete information completed.
- Erasure - to ask us to delete your information where there is no continuing reason for us to hold it.
- Restriction - to ask us to pause our use of your information while a concern is resolved.
- Object - to object to processing based on our legitimate interests, including any direct marketing, which we will stop on request.
- Portability - to receive information you gave us in a portable, machine-readable format.
- Withdraw consent - where we rely on consent, to withdraw it at any time.
To exercise any of these, email enquiries@lelcommercial.co.uk. We will respond within one month. There is no charge in normal circumstances.
Cookies
This website uses a small number of cookies necessary for it to work properly - for example, protecting against certain types of attack, detecting errors, and checking that your browser supports the site correctly. These cannot be switched off, and no cookie on this site collects your name, email address or contact details.
Pages with an enquiry form use Google reCAPTCHA, a security check that tells people from automated spam. It uses cookies and similar technology for that purpose, including a cookie set by Google that can last for several months. We use it only for security.
We do not use analytics, advertising or third-party marketing cookies.
Changes to this notice
We may update this notice as our services or our providers change. The date at the top shows when it was last revised. Material changes affecting how we use information you have already given us will be notified to you directly where practical.
Contact and complaints
For anything relating to this notice or to exercise any right above, contact enquiries@lelcommercial.co.uk or write to London Equity Limited, 34 Chapter Street, London, SW1P 4NX.
If you are unhappy with how we have handled your information, please tell us first and we will try to put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or by telephone on 0303 123 1113.